Standard
How May I Help You? Questions, control and customer care in call centre telephone talk. / Hultgren, Anna Kristina; Cameron, Deborah.
Why Do You Ask? : The Function of Questions in Institutional Settings. red. / Alice Freed; Susan Ehrlich. Oxford University Press, 2010. s. 322-342.
Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning
Harvard
Hultgren, AK & Cameron, D 2010, How May I Help You? Questions, control and customer care in call centre telephone talk. i A Freed & S Ehrlich (red), Why Do You Ask? : The Function of Questions in Institutional Settings. Oxford University Press, s. 322-342.
APA
Hultgren, A. K., & Cameron, D. (2010). How May I Help You? Questions, control and customer care in call centre telephone talk. I A. Freed, & S. Ehrlich (red.), Why Do You Ask? : The Function of Questions in Institutional Settings (s. 322-342). Oxford University Press.
Vancouver
Hultgren AK, Cameron D. How May I Help You? Questions, control and customer care in call centre telephone talk. I Freed A, Ehrlich S, red., Why Do You Ask? : The Function of Questions in Institutional Settings. Oxford University Press. 2010. s. 322-342
Author
Hultgren, Anna Kristina ; Cameron, Deborah. / How May I Help You? Questions, control and customer care in call centre telephone talk. Why Do You Ask? : The Function of Questions in Institutional Settings. red. / Alice Freed ; Susan Ehrlich. Oxford University Press, 2010. s. 322-342
Bibtex
@inbook{9eade034df0e4fb99bec0611cdd94093,
title = "How May I Help You?: Questions, control and customer care in call centre telephone talk",
keywords = "Faculty of Humanities, sp{\o}rgsm{\aa}l, styring , kundepleje, telefoncentral , telefonsamtale, questions, control, customer, care, call centre, telephone talk",
author = "Hultgren, {Anna Kristina} and Deborah Cameron",
year = "2010",
language = "English",
isbn = "9780195306897 ",
pages = "322--342",
editor = "Alice Freed and Susan Ehrlich",
booktitle = "Why Do You Ask?",
publisher = "Oxford University Press",
address = "United Kingdom",
}
RIS
TY - CHAP
T1 - How May I Help You?
T2 - Questions, control and customer care in call centre telephone talk
AU - Hultgren, Anna Kristina
AU - Cameron, Deborah
PY - 2010
Y1 - 2010
KW - Faculty of Humanities
KW - spørgsmål
KW - styring
KW - kundepleje
KW - telefoncentral
KW - telefonsamtale
KW - questions
KW - control
KW - customer
KW - care
KW - call centre
KW - telephone talk
M3 - Book chapter
SN - 9780195306897
SP - 322
EP - 342
BT - Why Do You Ask?
A2 - Freed, Alice
A2 - Ehrlich, Susan
PB - Oxford University Press
ER -
